Frequently Asked Questions

We're here to help! Every job application is different, so if you're unsure, contact us here for a free quote. Just some of the things we can help you with include: Resume writing Selection criteria LinkedIn profiles Interview coaching Pitches and statement of claims Government applications Career transitions

A resume is a shorter document that only contains information related to the job you are applying for. A CV (Latin shorthand for curriculum vitae) is a longer document that shares your entire work history and accomplishments. ​ Resumes are the preferred document for applications in Australia; however, if the role you are applying for would like a CV, let us know, and we can tailor your documents to suit.

Yes, we give refunds as per the ACCC guidelines. But because we work with you to get your feedback every step of the way, we've always had very satisfied clients!

We'll refund you the full amount minus any any transaction fees incurred by our payment services providers, if work has yet to start. If it has, we'll refund you a partial sum based on the amount of work already completed and any transaction fees incurred by our payment services providers.

No, and if you come across an organisation that DOES guarantee you the job - we suggest you investigate those claims very carefully. We don't make promises we can't keep, and we simply can't control the majority of the application process, such as the interview panel and recruitment checks. What we WILL guarantee is that you will receive individually tailored and exceptional quality documents that showcase your unique experiences, skills and achievements. You'll have documents that you can edit and use again and again to achieve your next career goal with ease

We have several different career coaches and resume writers, all with different specialities and career backgrounds. Therefore, we help a wide range of people find their next job; from school leavers, to tradies and managers of large organisations. If you are a senior executive or applying for a Federal government role, our sister company, The Elite Collective, specialises in these applications and will best serve you.

​Our writing services are priced at an affordable level without dropping quality standards - so that you receive excellent documents at a good price. As these services are already such good value, we don't offer any further discounts.

Yes, we do! Keeping great career services accessible and affordable is one of our core values, and we're proud to offer payment plans. We accept 50% of the cost of your services upfront, and we can split the remaining sum into two or three weekly payments, according to your preference.

Simply Careers is one of Australia's leading resume writing companies for three reasons: 1. We COLLABORATE to write your documents. We are expert writers, but you are the expert on your career history and skills. So we work with you closely to identify your strengths and accomplishments that make you stand out from the crowd and showcase your unique value. 2. We deliver QUALITY documents. We go above and beyond to ensure that every document we create is of the highest quality. Plus, we keep up with industry standards and pay close attention to every detail to ensure that your resume is polished and professional. There are no cookie cutter documents here, and all of our writers receive extensive training and regular skills coaching. 3. We provide VALUE for money. We offer affordable prices, access to payment plans and a range of complimentary resources to break down barriers to accessing career support. Why? Because we believe that everyone should feel confident and supported throughout their job search journey. So if you're ready for good value, quality documents are written specifically for you - we'd love to work with you today!

Yes! We are always so happy to hear when our clients are offered interviews and jobs. In fact, they are often so pleased with our work that they refer their friends, and family, and even come back themselves if they are looking to change jobs later on! You can see some of what our past clients have said here.

We specialise in NSW government applications. We know how to integrate the NSW Capability Framework in resumes and selection criteria to help people apply for roles, and we cna make your STAR examples sing. We also write federal, other state and local government applications. Reach out to speak with us, or check out our shop to order your services online.

This is a hot button topic when it comes to resumes and job applications. While ATS compliance is relevant to some industries and niches, it's a little more nuanced than just tell you that OF COURSE we will create an 'ATS compliant resume'. Often, that's used as a marketing buzz word, with little insight into the actual back end of recruitment process and ATS use. An ATS is basically a digital filing cabinet. An ATS is used differently in Australia to other countries but often is marketed here the same. Is it the big bad monster under the bed it's made out to be? No. We are aware of ATS and take this into account when designing layouts and presenting information, but it's not as dire as it's often made out to be! ​ We're always willing to discuss this with you - we want you to feel confident in the work you engage. So, if you have any questions, your writer will be able to answer them or you are always welcome to contact us.

Our process is straightforward. After we receive your enquiry, our writers will call or email you to provide feedback on your current resume if you wish. Then, you can either purchase a service online or have us issue you an invoice for a custom package. One that payment is received, your writer will book a 30 minute consultation to discuss your career history and job application. Drafts of your documents will be emailed to you for review within 5 business days, and you can talk through any changes you would like during a 15 minute feedback call. ​ Once those revisions are made, the final documents will be emailed to you - ready for submission!

Usually, our resumes take 5 business days to write from the time you make a purchase or pay your invoice. We use this time to: Review your request, Assign the most suitable writer, with the most relevant experience Prepare for and complete your onboarding consultation Write the resume Complete our internal quality assurance checks Send it across for your review, with notes and markup for discussion on the review call. Then, we review the draft with you over the phone, make any final revisions and email you the final document. Phew! If you require other documents, or engage a suite of services this may change the timeframe. Your writer would discuss this with you at the time of booking, and you would create a game plan together. If you require an application sooner than this, contact us using our online form, and we will let you know if we have availability to complete your work faster.

If you need assistance with less than 3 days' notice, please get in touch with us here. If we have availability to complete your work faster while maintaining the top-quality services we offer, we will let you know. ​Please note that all fast turnarounds incur a 25% rush fee.

We'll need your resume and the information about the job you are applying for. If you don't have a resume or yours is very old, we have a form you can fill out that gives us the key information about your work history, qualifications, skills and achievements. ​Then, we spend time on the phone with you to discuss your form and draw out as much extra information as we can! We also have supporting documents we can provide that will help you prepare your STAR examples for written applications, and brainstorm any metrics needed.

The common catch-cry is 'unlimited revisions', but our approach is different. We prioritise direct communication with you through phone or Teams/Zoom calls. This allows us to discuss and refine your documents in real-time. Most clients find that this method results in only minor changes needed after the first draft, leaving them fully satisfied after their review call.

Yes. We are a proud to be an Australian, veteran owned business that hires Australian resume writers. ​Our team are spread across different states and territories and between them, they have experience in a range of industries and career stages. Creating truly flexible work opportunities for people is a huge part of our mission, and we live and breathe this value.

We do not offer face-to-face meetings for jobseeker services at this time. Our writers are located all over Australia and can be contacted by email, telephone or video conference. We do offer in person consultations for corporate services and outplacement support, with specific conditions.

We have an intensive recruitment process, and each of our writers is chosen to join our team for their unique experiences and qualifications. Some have certifications in resume writing; others have tertiary qualifications in human resources or have worked in recruitment for many years. Regardless of their experience, before they start writing with us, each writer completes training and coaching to enhance their skills and ensure they have a base level of knowledge across key industries. Owner of Simply Careers, Adriana Modersitzki, has collaborated with Resume Writers Australia on several professional development initiatives. Her course 'Compass, Guiding Resume Writers through Government Applications' is both endorsed by RWA, and widely recognised as valuable professional development material within the industry. Naturally, our writers also complete this program. We also have monthly workshops to discuss industry changes, improve our writing and complete quality assurance checks. Our successful approach is evident by the wonderful testimonials left by many happy clients we have worked with.

​We take information security very seriously and have a range of ways we protect your personal information. For full details, please read our Privacy Policy.

​Key Word Optimisation means that your documents should use relevant words and phrases to the job and industry. For example, a job in retail would include terms such as POS and EFTPOS experience, customer service and merchandising. A role as a medical receptionist has come similar skills to general recpetion but there are key differences. To capture these, we would specific key words relevant to the medical reception role, as well as phrases such as maintaining medical records, patience experience and appointment booking. One would refer to 'clients' and the other 'patients'. Every document we write includes the relevant key words you need, while keeping it readable for the person at the other end!

​Yes, all documents are emailed to you in Word and PDF formats so you can update them anytime!

Yes, we can. No matter the reason for your gap in work history, our writers are trained to create documents that showcase your achievements and skills, while answering any questions recruiters have about your employment gap confidentially and appropriately.